sri toto Privacy Policy

This page describes what we collect when you use sri toto and how we keep that data protected. We take your privacy seriously and aim to be transparent about our practices. Our policy covers personal information you provide during registration, account verification, and gameplay, as well as technical data collected automatically when you access our platform via mobile browser, app, or desktop.

We comply with applicable data protection standards and respect user rights regarding access, correction, and deletion of personal data. This privacy policy applies to all users of sri toto, including those accessing our sportsbook, live-dealer tables, and slot games from supported jurisdictions such as Jakarta, Surabaya, Bandung, Medan, and Semarang.

If you have questions about how we handle your data, our support team is available during business hours to provide clarification or assist with data-related requests.

What we collect on sri toto

We collect your email address, name, date of birth, and government-issued identification during account registration and KYC (Know Your Customer) verification. We also collect proof of address—typically a utility bill or bank statement—to confirm your location and prevent fraud.

When you make deposits or request withdrawals, we collect payment information such as your chosen e-wallet account details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) or bank account information (mobile banking, local payment, online payment, e-wallet). We do not store full card numbers or full bank credentials; these are processed by third-party payment processors on secure servers.

We also collect gameplay data—your bet amounts, game selections, win/loss history, and account balance—to maintain accurate records and comply with regulatory requirements. Technical data collected automatically includes your IP address, device type, browser version, and access timestamps. This helps us detect suspicious activity and troubleshoot technical issues.

Data handling: We collect and store personal data only to operate sri toto and comply with local law. We do not sell or share your data with marketing agencies.

How we use your data

We use your personal information to verify your identity, process deposits and withdrawals, and prevent fraud and money laundering. Our support team may access your account details during business hours to assist with account recovery, payment disputes, or technical questions related to gameplay.

We retain gameplay records to maintain account integrity and provide you with transaction history. This data also helps us identify patterns of suspicious activity and comply with anti-fraud protocols. We use your contact information (email and phone) only to communicate account updates, withdrawal confirmations, and support responses.

We do not use your data for targeted advertising or sell it to third parties. However, we may share anonymised gameplay statistics with payment processors or compliance auditors if required by law or regulatory framework.

Third-party processors and data location

Our servers may sit outside your jurisdiction. Data is processed in secure data centres operated by hosting providers and may be transferred across borders for backup and redundancy purposes. We use encryption (TLS/SSL) during transmission and at rest to protect your information from unauthorised access.

Payment information is processed by third-party payment gateways (e-wallet providers and banks) according to their own privacy policies. We do not control how these processors handle your data beyond contractual agreements requiring them to maintain security standards. We encourage you to review their privacy policies independently.

Encryption: We use TLS 1.2 or higher for data in transit and AES-256 for data at rest.
Data retention: We retain account and gameplay data for the duration of your account plus seven years for regulatory compliance.
Access control: Only authorised sri toto staff and third-party processors access your data on a need-to-know basis.
Backup: We maintain encrypted backups in geographically redundant locations to prevent data loss.

Cookies and tracking technologies

We use session cookies to maintain your login state and preference settings when you use sri toto. These cookies expire when you close your browser or log out. We do not use persistent tracking cookies or third-party analytics cookies that follow you across the web.

You can disable cookies in your browser settings, though this may limit your ability to use certain features on sri toto. We do not use fingerprinting or other invasive tracking technologies.

Your rights and data requests

We recognise your right to access, correct, and delete your personal data. To submit a data access request, contact our support team via email or live chat during business hours. We will respond to your request within ten business days and provide you with a copy of the data we hold about you.

To request correction of inaccurate information, log into your account and update your profile, or contact our team for assistance. If you wish to delete your account and associated data, we will close your account and remove non-regulatory records within thirty days, subject to any outstanding payment obligations or dispute resolution proceedings.

Jurisdiction and compliance

We operate sri toto only in jurisdictions where online gaming is permitted by local law. Users are responsible for verifying that their location allows access to our platform. Our services are not available to users in restricted jurisdictions, and any account opened from a prohibited location may be suspended without warning.

We comply with applicable data protection regulations and anti-money-laundering requirements. During major events such as Liga 1, Piala AFF, and regional holidays like Idul Fitri and Idul Adha, we may increase monitoring to detect suspicious account activity or gameplay patterns that deviate from established user behaviour.

Changes to this policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a prominent notice on sri toto. Your continued use of the platform after such notice constitutes acceptance of the updated policy.

Contacting us about privacy

If you have questions or concerns about our privacy practices on sri toto, our support team can assist you during business hours via live chat, email, or phone. We aim to respond to privacy-related inquiries within one to two business days.

We remain committed to protecting your data while operating a transparent and compliant platform. Thank you for using sri toto.

Support availability: Monday–Sunday, 09:00–22:00 Western Indonesia Time
Data requests: Email [email protected] with "Data Access Request" in the subject line
Account deletion: Contact our team to initiate closure of your account and deletion of personal records
Policy updates: Monitor sri toto for notifications regarding changes to this privacy policy